Anonymous
map-marker Oklahoma City, Oklahoma

Very disappointed in the quality of my vacuum cleaner

I hadn't work for over 10 years and never had a problem out of it it finally went out on me I purchased a new one exactly the same 2 years ago and I've had nothing but issues keep having to replace the belts so that's more money spent and the cord is exposed because the rubber is poor quality and I over 10 years with the other one and never had that problem just got off the phone with customer service and nothing they can do about it so that just tells me it's not made like it used to be and it's very disappointing and I will not buy another work product and I used to brag about this vacuum all the time until I got this new one or it should be very ashamed of themselves for the quality that they're putting out and I'm not doing anything different with this new vacuum than I was with my other one for 10 years

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Joaquin R Vvn

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Problem

Oreck - Problem
Oreck - Problem - Image 2
Oreck - Problem - Image 3
the roller looks like it. Somethings wrong with it. It didnt smell good every time I vacuum and I took it in and they said that the roller had a defect
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Preferred solution: Send me a new roller

Nancie M Bvq

Broken part for canister vac

The accessories holder for my handheld canister vacuum broke when I tried to pop it into place. I need a replacement part.
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Preferred solution: Please tell me how to obtain a replacement part

Olene Wvv
map-marker Amelia, Ohio

Missing item in order

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Order of filtration vacuum bags was not received. Was listed as part of order . Many attempts to reach customer service unsuccessful!!!
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William D Htv

You sent 2 sweeper I Canceled 1 I would like to return oneAndGet a refund

Would like to send one sweeper back for a refund you sent me too. I had ordered two but canceled one by phone and by email. Please let me know how to send it back and get a refund. Thank you so much Bill.
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Preferred solution: Full refund

Anonymous
map-marker Cut Off, Louisiana

The telescope wand it terrible quality. Is cracked across the top where it connects to the canister.

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Oreck - The telescope wand it terrible quality. Is cracked across the top where it connects to...
Terrible quality telescope wand. Its made of light plastic and has cracked where is connects to the canister. I ordered a replacement. I had to pay for the part plus shipping. The replacement part is the same poor, cheaply made quality as the one that cracked. I paid good money for this vacuum, very disappointed.
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User's recommendation: Find a better quality vacuum

Anonymous
map-marker Florence, Arizona

Where is my order?

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Tried to get a phone# and was impossible. They had a chat line but could not get anybody. Wife finally found a # and was on hold for over an hour. Finally got a call back and was transferred to customer svc. They were closed. Never found out where my order was. Bad customer svc.
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Patty Sue B

My Littlr Hero Jiffy Vac won't stay on. Have to keep foot on ---on

I do not put credit card info on phone and would not pay you for information to correct YOUR product
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Preferred solution: Information

Kurtis Txu

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Verified Reviewer
| map-marker Harwich, Massachusetts

Annot get through

I am elderly and your system is not elderly friendly. I ordered a vacuum, paid for it. Cannot find someone to call and dont know what to do. Can not find my order.
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User's recommendation: Don’t buy on this web site

Laura A Zna

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Verified Reviewer
| map-marker Montclair, New Jersey

Wrong screws to attach vacuum handle

Bought vacuum and sent with two of the same length screws, one should be shorter. Due to this, can not attach handle.
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Lori R Tfr

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Verified Reviewer

Return credit

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Purchased oreck. Had to return due to purchase did not work with carpet. Had to upgrade. Works great. However the credit for first one is still pending. It has been 6 weeks and nothing. Terrible refund service. No return calls from credit dept. Absolutely terrible. Still waiting.
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Pros:
  • Good vacuum
Cons:
  • Credit dept terrible

Preferred solution: Full refund

User's recommendation: Don't return if you want your money back in a timely matter.

Anonymous
map-marker Banner Elk, North Carolina

Need a return label

Im going to report you all to the better business bureau b/c I can get no one on the phone to help me return the vacuum I ordered! It was the wrong model! I spoke with someone @ length yesterday, she took down all my info & I have NOT received the shipping label!! Cecile Brigham 205-540-****
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User's recommendation: This is a racket!!

Anonymous
map-marker Cedar Falls, Iowa

Still waiting for a call from credit dept

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Still waiting for credit and a call from credit department. Had to return vaccuum due to purchased one not able to use on carpet. Upgraded to other one and still waiting for credit. Absolutely ridiculous.
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Eugenie Pru

Clogged vacuum

The instructions on how to remove the vacuum tube were unworkable and although I managed to clear some of it from the intake at the base I couldnt unhook the tube according to the instructions on the tube. This was an old Xl model 20 years or so
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Anonymous
map-marker Phoenix, Arizona

Needed to ask a question about my vaccum

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I have been on hold for 1 hour. I pressed the #1 button for a call back. No one ever called back. Is there anyone that works for Oreck? I then went on the chat line for oreck. No one every came to chat! Horrible customer service!
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Anonymous
map-marker Olympia, Washington

No response

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Waiting for call back for over 5 days.I was waiting for a call back after the recording said I would be call back and wouldn't lose my place in line. Still waiting .
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User's recommendation: Don't expect a call back.

About

Related Companies

TTI Floor Care North America, Hoover, Dirt Devil

Summary

Oreck is a company that produces and sells home appliances for cleaning. It is known for its upright vacuum cleaners, which are light and maneuverable. It its assortment there are also hand vacuums, sweepers and air purifiers. One of the most interesting categories of Orek's products are floor machines: power scrubbers that scrub and rinse floor surfaces and multi functional appliances which can not only deep clean floors, but also refinish and wax them, as well as dry clean carpets or even sand. Besides that Oreck offers small appliances, such as cordless Irons, Electric Fabric Shavers, and Car Vacuums, as well as accessories for them and cleaning products.

Oreck reviews and complaints

Oreck is ranked 491 out of 2909 in Appliances and Electronics category

Area Served

USA

Payment Methods

VISA

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